Careers

Join our team!

The Builders Patch team is growing and we're looking for motivated people to join us in our effort to make financing and building affordable housing simpler and efficient.
Interested but not seeing any jobs that are a fit?
Drop us a few intro lines at careers@builderspatch.com

About Builders Patch

We are a venture-backed startup, and we are here to revolutionize housing finance.

There is an urgent need to finance nearly 20 million new rental housing units in the United States, within this decade. Historic data indicates that without significant disruption of the financing and construction industry we will fall woefully short. Currently the process to underwrite and finance new multifamily housing loans is incredibly archaic, fragmented and lacks industry standard tools and digital innovation. It takes upwards of 4 months to apply for and underwrite/close each loan. We are changing this status quo.  

The Builders Patch platform digitizes and automates the process, and provides AI-driven insights and analytics to bring accuracy, speed and transparency to the closing process.
Ultimately we are accelerating the rate at which housing units are built. One of the largest housing agencies in the country is our customer, and we are rapidly creating a robust ecosystem for both the lender and the housing developer. As we are onboarding more and more customers to our platform, we are seeking new talent to join our team and help us scale the platform. We are currently a core team of 6 full-time employees and an engineering team of 5.

We want to change how housing is built, and create stronger communities, by leveraging technology to disrupt one of the most siloed industries in the world.

We are passionate about what we do.  If you are looking to bring your solutions to entrenched, important problems, come chat with us.
Sales

Senior Sales Account Executive

New York (hybrid) or US remote | full-time
The role
  • Requires you to built a deep understanding of the market need and our product offering.
  • Understand different sales channels to run discovery calls and create demo sets.
  • Demo a complex SaaS platform to the customers needs.
  • Create sales processes and nurture leads - short and long term.
  • Attend conferences, events and business development opportunities.
  • Prospect and qualify accounts using our CRM, conferences, marketing tools.
  • Work to meet and exceed monthly goals defined to maximize deal flow with outbound emails, calls, setting up meetings, etc.
  • Take initiative to help marketing convert their efforts into leads for the sales team.
What you bring to the table
  • 5+ year experience in SaaS sales
  • Background in SaaS platform sales and/or Real Estate preferred
  • Experience with Excel, CRM system and building sales infrastructure
  • Passion to change the world one sale at a time.
Sales

Customer Success Manager

New York (hybrid)

Our Customer Success team works cross-functionally with our product and sales org not only to ensure a seamless customer lifecycle, but also to help them reach their business goals, proving the return on investment of their Builders Patch solution.

What you do

As a Customer Success Manager (CSM) you will work with our customers to understand their current and future objectives and ensure they achieve the maximum value from the product and services we offer. You work with the customer directly in order to maximize the value they realize with our solutions; engaging from post-sale through renewal, making sure the customer is moving forward toward their own business goals at each step.

The role
  • Interact with multifamily developers, underwriters and/or credit leads across various customers to ensure a smooth underwriting process and adoption of Builders Patch
  • Discussing project progress, overcoming roadblocks, handling customer escalations and product adoption on bi-weekly scheduled customer calls. Identify and track success metrics with clients to ensure goals are aligned from a business strategy perspective
  • Proactively contacting customers to discuss key lifecycle points, such as onboarding, increasing adoption, risk, and opportunities for growth
  • Meet internally to act as 'voice of the customer' with our Product, Support, Marketing, or Exec teams on how we can increase value and resolve concerns with energy
  • Maintain a deep understanding of the Builders Patch product/data offerings and position the most relevant features/functionality for clients' specific goals
  • Capture customer success details and progress within our CRM
What you bring to the table
  • Understanding and background in real estate housing finance
  • 3+ years of customer success or account management experience with a technical (SasS) product
  • Process improvement experience. Excellent communication, presentation, ability to navigate difficult conversations, with focus on a customer-centric mindset and approach to all interactions
  • Proven experience managing the subscription renewal process, as well as strong negotiation skills
Product

Director of Engineering

New York (hybrid)
The Role

Builders Patch is hiring a Director of Engineering to join our team. At Builders Patch, you will work on and lead projects that impact the technical direction of our product and business. We are looking for someone who can be a leader by bringing their energy and enthusiasm to incorporating best practices and implementing the latest cutting-edge technology to take our product to the mass market.  

  • work alongside the leadership team to deliver high priority features and enhancements. 
  • hire and mentor a team of diverse engineers, and manage/work with remote teams.
  • bring best practices of CI/CD, participate in code reviews , define and enforce quality standards. 
  • hands-on delivery and problem solving is most valuable. 
What you bring to the table
  • 7+  years of software engineering experience delivering production application software.
  •  3+ years of management experience leading small engineering teams.
  • technical, hands-on developer experience refactoring and managing technical debt while building new features within tight deadlines. 
  • preferable experience using Linux technologies; Python/Django, JavaScript/TypeScript, Angular/React , AWS, Heroku, Kubernetes.
  • excellent in balancing team morale, while continuing to execute against aggressive deadlines.
Product

Customer Success Analyst

New York (hybrid)
This role

Our Customer Success team works cross-functionally with our product and sales organization. You will help the customer achieve their business goals by leveraging the Builders Patch platform. As an implementation specialist, you will work with the customer directly to maximize the value of the Builders Patch platform and report to the Customer Success Manager.

  • Set up new accounts for Developer and Customer lenders.
  • Work with Customer Success Manager to deliver an implementation plan for the customer.
  • Set up new accounts for multifamily developers and lender customers.
  • Works on contract renewals with existing customers.
  • Facilitate and run training sessions and write to improve knowledge base.
  • Write onboarding guides and knowledge base as needed.
  • Contribute/maintain the development and production of knowledge base material.
  • Maintain a deep understanding of the Builders Patch product/data offerings.
  • Position the most relevant features/functionality for clients' specific goals.
  • Manage a pipeline of new and existing clients for implementations
  • Work multi-functionally with sales and product teams.
What you bring to the table
  • 3-5 years of Customer Success or Account Management/Sales experience.
  • Experience w/ SaaS products and/or Real Estate finance experience a must.
  • Excellent written and verbal communication.
  • Excel ninja
  • An eye for detail, optimization, and future-proofing an implementation
  • Flexibility to manage multiple projects and priorities in a shifting environment.
  • Process improvement experience with a focus on a customer-centric mindset and approach to all interactions
Product

Product Analyst

New York/Seattle (hybrid)
What you do

As a Product Analyst at Builders Patch you will work closely with our product and engineering teams to analyze and improve our existing product, so that we can understand the current and future needs of our customers for housing financing. You will identify opportunities in data to accelerate product adoption, retention and engagement, and will explore trends across data sources and competitive landscape so that we can identify potential opportunities for new product features.

The role
  • Act as 'voice of the customer' with our customer success, design, product teams to analyze performance of our customers and discover new product areas.
  • Understand the business value of the Builders Patch product, and translate them into use cases and test scenarios
  • Write product requirements, manage scrums, and partner with engineering to build new features or improve upon existing ones
  • Partner with Engineering to triage inbound bug reports, reproduce reported issues and manage bug tracking
  • Identify areas of opportunity for internal and external stakeholders and measure the success of new product features
What you bring to the table
  • The ideal candidate has a background in real estate and is comfortable with communicating their results to non-technical users via knowledge base articles, demos, product guides.
  • Passion for providing the best user experience, and interest in building data visualizations such as Tableau, PowerBI, and related tools.
  • Experience in project management and QA methodology, and familiarity with Agile frameworks
  • Strong problem-solving skills with attention to detail. Ability to prioritize with the development team
  • Bachelor's Degree in a technical, business or analytic field
Apply now
  • Location: New York, Seattle, Hybrid
  • Job type: Full-time
Interested but not seeing any matching jobs?
Drop us a few intro lines at careers@builderspatch.com